Kickstart Your Week ~ Success with the Cash Guarantee
Quick recap
Janet and Nino discussed their potential visit to Phoenix in October, as well as their experiences with their dogs. Nino emphasized the importance of discipline and following a process in achieving goals, while Mike discussed the importance of cash guarantees in the current real estate market. The team also discussed the importance of personal touch in their work, building genuine relationships with clients, and the upcoming Fairway 500 event.
Next steps
All attendees to participate in Fairway Joy Week from May 1st to 9th by engaging in community service activities.
All attendees to prepare for the Fairway 500 event on April 23rd, where they will call on bank and credit union branches.
Interested attendees to contact Tim for more details about the Fairway 500 event and bank/credit union outreach strategies.
All loan officers to focus on building relationships with clients and realtors, spending quality time to understand their needs.
All loan officers to implement a consistent follow-up process using their CRM system to stay in touch with clients and realtors.
All attendees to consider using the Fairway cash guarantee program to strengthen their competitive edge in the market.
Reverse team to prepare for the upcoming reverse meeting in Phoenix in late October.
Janet to coordinate with AWI for a dog giveaway event at the Phoenix Community Gala on October 25th.
Summary
Janet's Visit and Community Gala
Janet informs Nino that she might visit his area in October, as Reverse is planning to hold their meeting in Phoenix. She mentions that AWI is organizing a community gala on October 25th, where they will collaborate to give away a dog to a veteran in honor of Janet's 10th anniversary. Nino shares that he's currently in Carlsbad, California, and they briefly discuss their experiences with their dogs. Janet recommends the Arzopa monitor for portable multi-screen setups, which Nino finds interesting.
Weather and Fairway Joy Week
Nino, Janet, Mike, and Timothy discussed the weather, with Nino mentioning a bike ride in Scottsdale and the increasing heat. They also talked about Fairway Joy week, with Janet needing to remember the dates. Mike joined the meeting late, and they all expressed their pleasure at seeing each other.
Nino Leads Remote Meeting Discussion
Nino led the meeting, starting with a brief discussion about the timing of meetings and the importance of punctuality. He then welcomed everyone and expressed his appreciation for their presence. The meeting was held remotely, and Nino acknowledged the potential challenges with the Wi-Fi connection. Despite some technical issues, the meeting proceeded smoothly, with Nino expressing his gratitude for the positive start to the week.
Achieving Goals Through Discipline and Process
Nino emphasized the importance of discipline and following a process in achieving goals, whether in business or personal development. He shared a story about a man who followed his process and eventually achieved success. Mike then discussed his approach to business, highlighting his quick response time and thoughtful approach. The conversation also touched on the topic of space exploration, with Admiral sharing statistics about a space capsule's journey.
Cash Guarantees in Competitive Real Estate
Mike discusses the importance of cash guarantees in the current competitive real estate market, especially in Chicago. He explains that most deals now require cash guarantees, quick closings, and as-is purchases with appraisal gaps to be competitive. Mike emphasizes the need for quick responses to clients and educating them about the cash guarantee process well in advance. He also mentions the challenges of implementing this strategy, including reconfiguring the operations team and getting buy-in from agents and clients. Mike stresses the importance of building relationships with clients during the initial consultation, which often extends beyond the expected 30-45 minutes.
Personal Touch in Customer Interactions
Mike, Admiral, and Nino discussed the importance of personal touch in their work, particularly in customer interactions. They highlighted the use of customized input fields and follow-up systems to capture customer stories and maintain relationships. The team also emphasized the significance of staying in contact through various means, such as texts and phone calls, to avoid being replaced by automated systems. They also mentioned the use of Jungle, a CRM tool, to manage their notes and interactions. The conversation ended with a reference to a song, "What a Wonderful World," which was seen as a reminder of the beauty and magic in their work.
Building Relationships With Realtors and Clients
Mike discussed his approach to building relationships with realtors and clients, emphasizing the importance of reliability and consistency. He shared that he doesn't chase clients but rather they come to him due to his consistent process and reliability. Mike also highlighted the value of spending time with clients and being involved in the entire process, which sets him apart from other loan officers. Nino and Admiral agreed with Mike's approach, noting that it provides a unique selling proposition and a great customer experience.
Building Genuine Relationships With Clients
Mike emphasizes the importance of building genuine relationships with clients and real estate agents rather than focusing solely on transactions or marketing campaigns. He advises new loan officers to connect with people on a personal level, spend time getting to know them, and avoid pushing products too aggressively. Tim announces the upcoming Fairway 500 event, where loan officers across the country will call on bank and credit union branches to build relationships and increase business. Janet reminds everyone about Fairway Joy Week, encouraging employees to engage in community service activities to demonstrate that Fairway cares about people beyond just loans.